Bt Customer Service Review

It is based on detailed customer research and industry data.

Bt customer service review. Terrible customer service up to 40 minutes on the phone to get through. Tell you what real bt broadband customers have to say about their. Customer service was a key part of bt’s overall strategy to transform its business and invest in growth.

Bad online customer service will alienate customers and waste your time solving problems that you should have fixed before the customer even ran into them. During this call i was told about bt infinity high speed broadband and that after testing the bt line to my property this service would deliver speeds of quote: Complaints do nothing and got charged for a month that my internet didn't work.

Have paid for my contract with them, a month has passed and they still haven’t implemented the equipment and the wifi in my place. Tv problems and less than satisfactory customer service we took out a bt tv and phone package in dec 19. I contacted bt on saturday 28th nov after my 88year old mother in helmsley contacted me on her mobile to tell me her landline wasn’t working.

Bt has collected 390 reviews with an average score of 1.47. Overall, 83% of broadband customers are satisfied with their service (similar to last year: If it's simply a complaint that you wish to make, then these are the numbers you need:

Cheaper, when compared to sky, but, bt tv is costlier than talktalk tv which also offers better customer service. Find out more about bt products now. We bring technology to life for people in the.

When things have gone wrong, theyve always kept me in the loop. Not happy with the service from bt as i paid through the app (cos it’s quick and easy apparently. How to contact bt broadband support and customer service bt customer service opening hours are between 8.00 am and 9.00 pm seven days a week.